Refund policy

Premier Card Grading New Zealand: Refund Policy

Effective date: 25 October 2026

This policy covers grading services and products (such as slab sleeves) bought from Premier Card Grading Limited, trading as Premier Card Grading New Zealand ("PCG"). It should be read with our Terms and Conditions.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty or a service was not carried out with reasonable care and skill, you are entitled to a remedy under that law, whatever this policy says.

1. Grading and other services

Before we start: if we have not started work on your submission, you can cancel by emailing info@premiercardgrading.co.nz with your order number. We will consider your request and, where no work has been done, refund the service fees you paid. If your cards are already with us, we will return them, and return shipping may be charged.
After we start: once grading or authentication has started, any refund will take into account the work already done and your legal rights.
Grades: we do not refund because a card receives a lower grade than you expected. Grading is a professional judgement, explained in our Terms.
Counterfeit cards: if a card is found to be counterfeit, we may keep an authentication fee of up to $25 NZD per card (never more than the fee you paid for that card) and refund the rest.
Cards we can't grade: if we decline a card (for example, because it doesn't fit a slab or can't be authenticated), we will explain your options, including any refund.
Our mistakes: if we make an error on a label or a slab is defective, we will ordinarily fix it at no charge. See "Errors, Defects and Re-slabbing" in our Terms, including its exclusions.

2. Products

Change of mind: you can return an unused product in its original packaging within 30 days of receiving it. Email info@premiercardgrading.co.nz first and we will tell you how to send it back. Items sent without contacting us first may not be accepted.
Faulty, damaged or wrong items: check your order when it arrives and contact us as soon as possible if something is faulty, damaged or not what you ordered. We will repair, replace or refund it as the Consumer Guarantees Act 1993 requires, and cover the reasonable cost of the return.
Not returnable: gift cards, sale items, and items that have been used, unless they are faulty.
Returns address: 8A Target Court, Wairau Valley, Auckland 0627, New Zealand. Please don't send returns without contacting us first, so we can match them to your order.

3. How refunds are paid

Once we approve a refund, we will pay it to your original payment method within 10 business days. Your bank or card provider may take a few more days to show it. If you haven't received an approved refund after 15 business days, please contact us.

4. Contact

Email info@premiercardgrading.co.nz with your order number for any refund or return question.

Last updated: 25 October 2026