Services
How to Submit
Step 1: Create an Order Online or on the App
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1.1
Choose the office you're sending to, then click Submit cards in the top bar.
Sign in or create an account first, so you can track your order.
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1.2
Choose your service.
Bulk, Standard, Express or Same Day. The service sets your turnaround and your insurance cap. Choose it before you add cards: changing the service later clears your submission.
Turnaround starts when your order arrives at the office. Time in the post doesn't count.
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1.3
Search for each card, then click Add.
Search by card name, card number or set. Card numbers (like 4/102) find the exact card fastest. When you click Add, choose the slab type, finish and language, then add it to your order.
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1.4
Can't find a card? Browse the catalogue or enter it manually.
Browse the catalogue: pick a game, then a set, then the card.
Enter a card manually: type in the details and we'll check them.
Rather we enter your cards for you? Choose Express checkout.
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1.5
Check Your submission.
Every card you add shows here with its price and a running subtotal. Accessories and additional services go in the same order. When everything is there, click Review submission.
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1.6
Review your cards and declare their values.
Check each card's slab type and finish. Tick Add optional insurance to enter each card's value: it covers loss or damage in transit for 1% of the total declared value.
Accept the terms and conditions, then click Proceed to checkout.
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1.7
Choose how you get your cards back, and pay.
Choose Ship for return shipping or Pickup to collect from the office, then pay securely. Shipping is added at this step.
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1.8
Note your order number.
You'll get a confirmation email with your order number. Print it or note the order number, and keep the address of the PCG office you chose. You'll need both to pack and post your cards (steps 2 and 3).
Step 2: Packing your order
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2.1
Insert your cards in penny sleeves or tabbed sleeves. Make sure the order is in sequence top to bottom as it is on the submitted card order.
*We highly recommend adding sticky note tab to penny sleeves to make easy removal from toploaders or semi-rigid card savers.
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2.2
Insert the sleeved cards into top loaders or semi-rigid card savers.
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2.3
Cut 5mm thick cardboard to the shape of your card holders. Secure the cut outs to the front and back of each card using tape/rubber bands.
For multiple cards, layer cardboard in-between each card saver and secure them.
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2.4
*Optional Recommendation - Bubble Wrap
To further reduce the risk of damage, use bubble wrap and tape to seal the order or fill the empty space within a box to cushion movement.
Step 3: Shipping
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3.1
Print off the confirmation email. You will need to send this to us with your cards. So keep this handy.
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3.2
We recommend engaging with your local shipping provider about sending a package. We recommend shipping the order tracked at minimum.
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3.3
You are ready to post! Doublecheck you have...
- A display of the correct office shipping address & your return address.
- Contains the secured cards.
- Email Confirmation Print off
- Optional - If you selected tracked shipping, please record and keep the tracking details safe.
Now all you have to do is wait until you receive an email from us once it’s all done. We will inform you with tracking, additional steps or pick-up availability.